About RUN

RUN – We are a growing start-up company in the logistics market in Nigeria committed to offering online, reliable and secure parcel shipping services within urban metropolitan areas. Operations started in Lagos in 2021.

We’re looking for ambitious individuals like you to join our team of SuperRUNstars. This isn’t just about dreaming big; it’s about making the impossible happen. You’ll work alongside passionate, talented people who take ownership of their work, knowing that what we do has a real impact on lives, businesses, careers, and futures.

About the Role

As a Mid-level Fleet Operations & Operations Officer at RUN, you will be responsible for Experienced 3PL rider recruitment, onboarding, and fleet expansion. You will be Skilled in lead generation, cost negotiation, and SLA implementation for effective 3PL management. You will use Data-driven approach to optimizing rider quality, fulfillment rates, and process efficiencies. You will use your Strong relationship-building, training, and market expansion expertise to drive revenue growth and enhance service delivery. You are ready to roll up your sleeves, build a passionate team, and build a business at light speed while tackling the large Nigerian parcel shipping market. You will make sure that our amazing services are available and perfectly executed to our customers conveniently and seamlessly.

Responsibilities

• Field/outdoor Recruitment/Sourcing and onboarding of 3rd party logistics (3PL) riders & logistics companies.
• Generating and converting 3PL riders leads, meeting and/or exceeding 3PL riders recruitment/sourcing onboarding & training goals/targets.
• Using data to drive improvements to fleet recruitment management and ensure high quality riders are onboarded

regularly on the platform.

• Ensuring 100% fulfillment rate of deliveries by 3PL riders.
• Negotiating cost of delivery through 3PL rider.
• Formulating & implementing SLAs and processes for effective management of 3PL providers.
• Regular auditing of data on deliveries and return pickups.
• Managing and training 3PLs, empowering them to enhance the distribution value chain.
• Monitoring, anticipating and managing the live operation to ensure a greater user experience.
• Preparing weekly & monthly reports, and product demonstrations as needed.
• Coordinating fleet expansion efforts, finding & developing new markets.
• Responding to 3PL riders questions and requests, following up with riders, and resolving any issues that may arise.
• Leading the communication with the fleet affiliates/team and independent riders on how they can maximize their earnings while delivering quality service.